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SHIPPING & RETURNS
SHIPPING POLICY
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Please allow 1-2 weeks for your custom product to be created, before shipping with your chosen shipping speed at checkout.
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We ship worldwide using secure and reliable carriers.
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Shipping fees vary depending on the destination and shipping method.
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We will provide a tracking number once your order has been shipped.
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Orders over $99 USA / $199 INTL receive free shipping.
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Orders under $99 USA / $199 INTL will be charged for shipping costs depending on your chosen delivery method and country. Full prices and speed options will be displayed at checkout.
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*please allow a few days extra to ship during holidays & site-wide sales.
RETURN & EXCHANGE POLICY
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No returns on personalized items. Customized jewelry orders are final sale and cannot be returned or exchanged. We will confirm the design with you before shipping.
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Finished products can be returned or exchanged within 30 days of purchase, please provided they are in their original condition and packaging.
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Shipping fees for returns/exchanges are the responsibility of the customer, unless the product is defective or damaged.
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To initiate a return or exchange, please contact us with your order number and reason for return/exchange.